Page 21 - 台玻集團2019 CSR英文版

2019 Corporate Sustainability Report TAIWANGLASS

1.3 Identification of Material Issues

Through the above-mentioned identification procedures, TGI collected a total of 183 questionnaires in 2019, with an efficiency
of 85%, and defined the material issues of sustainability in 2019 according to the analysis results. In the matrix of major issues,
the closer to the upper right corner, the higher the scores of the stakeholders' concerns and the impact on the TGI sustainable
development are, which indicates the sustainability issues that TGI should give priority to and formulate relevant strategies to.

High
Product and Customer Service Quality

Regulation Compliance
Corporate Governance
Ethics and Integrity

Effluents and Waste
Innovation and R&D

Occupational Health and Safety
Talent recruitment and retention

Green House Gases Management Economic Performance
Risk Management
Anti-corruption
19
Energy Management

Compensation and Benefits Biodiversity
Stakeholder Interest
Labor Right
Diversity and Equal Opportunity

Indirect Economic Impactsocial Influence Supply Chain Management
Water Management
Raw Material Management
Collective Bargaining

Impact on TGI's Sustainable Development High
Low

Prioritization of Material Issues

01 Product and Customer Service Quality 09 Risk Management 17 Compensation and Benefits
02 Regulation Compliance 10 Talent recruitment and retention 18 Diversity and Equal Opportunity
03 Corporate Governance 11 Green House Gases Management 19 Water Management
04 Ethics and Integrity 12 Anti-corruption 20 Raw Material Management
05 Innovation and R&D 13 Energy Management 21 Indirect Economic Impactsocial Influence
06 Effluents and Waste 14 Biodiversity 22 Collective Bargaining
07 Occupational Health and Safety 15 Labor Right
08 Economic Performance 16 Supply Chain Management