Page 19 - 台玻集團2019 CSR英文版

2019 Corporate Sustainability Report TAIWANGLASS

Communication
Stakeholders Significance for TGI Key concerns Methods of communication Corresponding section
frequency
• Reports business revenue information Every month
• Annual financial statement and individual Once a year
Shareholders, financial statements
Shareholders/ investors and • Economic • Convene general shareholder meeting 2.2 Integrity TGI Once a year
Performance
financial institutions
investors/ are the foundation of • Anti-corruption • Select a spokesperson or a deputy 5.1 Talent Structure and Aperiodic
financial TGI's operations, and • Corporate spokesperson Benefits
institutions • Financial reports, statements, annual
TGI's steady growth Governance report, stock affairs, audits and major
is its best response announcements in the "Information Every Year/aperiodic
Disclosure" section on the TGI website
• Institutional investors conference Aperiodic
• Internal information system, ex. internal Aperiodic
network, announcement
• Occupational Safety and Health Once every 3 months
Talent is the driving • Compensation Committee 2.1 About TGI
5.1 Talent Structure and
force of TGI's and Benefits • Management and Labor Council Benefits Once every 3 months
Employees operations. Caring • Talent • Advocate complaint phone number, 5.2 Employee Care &
for, and nurturing recruitment and fax, and email for reporting sexual Development
employees is the retention harassment incidents during training. All 5.3 Safe Workplace and Aperiodic
responsibility of TGI. • Labor Right reports are handled by dedicated staff Health Promotion
• Face to face communication between
the management and the union Once a year
representative
Once every 6
• Questionnaire
months/Once a year 17
• Customer service email Aperiodic
Once every 6
• Customer satisfaction survey
months/Once a year
• Participate in product exhibitions to
• Product and gain direct insight into the clients and 2.1 About TGI
To meet the needs Customer 2.2 Integrity TGI
of customers/ market trends. For example, every two
Corporate consumers for Service Quality years the Flat Glass Business regularly 3.1 TGI Product
clients products is the goal • Innovation and attends Taiwan and Germany Building 3.2 Product Quality
R&D
of TGI's business and • Innovation and Materials Exhibition; every year the 3.3 Research and Once every 2 years/
Innovation
innovation Fiberglass Business participated in China Once a year
R&D Composites Expo, France JEC Exhibition; 3.4 Customer Service
Container & Tableware Glass Business
took part in the Hong Kong Housewares
exhibition and infant supplies exhibition
in Shanghai
• Customer visits, on-site surveys, audits, Aperiodic
questionnaires or irregular meetings
• Act as a good communication platform
between the clients and TGI. Understand
the clients'need and assist them with Aperiodic
issues via personal visits, phone calls
and emails
• Give project presentations, determine
• Product and
TGI maintains Customer wind load deflections, glass strength 2.2 Integrity TGI Aperiodic
good relations Service Quality design, plan types of glass and review of 2.3 Risk Management
Dealers with distributors to • Innovation and the standards 3.2 Product Quality
ensure the quality R&D • Assist with orders, samples, complaints, 3.3 Research and
of products and • Innovation and QC, equipment maintenance, technical Innovation Aperiodic
services service and so on 3.4 Customer Service
R&D
• Customer satisfaction surveyf Once a year
• Attend Taiwan and Germany Building Once a year/ once
Materials Exhibition every 2 years
• Attend France JEC Exhibition and China Once a year
Composites Expo