Page 22 - 2018台玻csr英文1022

Corresponding Communication
Stakeholders Key concerns Methods of communication
TGI keeps effective communication channels with every stakeholder. The main contents are section frequency
roughly divided into: Once every 6 months/
Questionnaire Leadership
Once a year CH.1 Sustainable Glass
¾ product information Customer service email Aperiodic
¾ business opportunities Once every 6 months/
¾ investor services Customer satisfaction survey Once a year
¾ job opportunities
Participate in product exhibitions
¾ corporate social responsibility ¾ Corporate to gain a direct insight into the
Governance clients and market trends. For 2.1 About TGI
¾ Product example, every two year the 2.2 Corporate CH.2 Ethical
Sustainable
Quality Flat Glass Business regularly Operation
¾ Sustainable attends Taiwan and Germany Governance
Corresponding Communication Corporate 3.2 Product Quality
Stakeholders Key concerns Methods of communication clients Development Building Materials Exhibition; Management
section frequency Strategy every year the Fiberglass Business 3.3 Research and Once every 2 years/
Reports business revenue Every month ¾ Innovation participated in China Composites Innovation Once a year
information and R&D Expo, France JEC Exhibition; 3.4 Customer
¾ Customer Container & Tableware Glass
Annual financial statement and Once a year Service Business took part in the Hong Service CH.3 Quality
individual financial statements
Kong Housewares exhibition Management
Convene general shareholder Once a year and infant supplies exhibition in
Shareholders/ ¾ Regulation meeting 2.2 Corporate Shanghai
Sustainable
investors/ Compliance Select a spokesperson or a Governance
financial deputy spokesperson Aperiodic Customer visits, on-site surveys,
institutions ¾ Employment 5.1 Employee and audits, questionnaires or irregular Aperiodic
Financial reports, statements, Benefits meetings
stock affairs, audits and
major announcements in the Every Year/aperiodic Act as a good communication
"Information Disclosure" section platform between the clients and
on the TGI website TGI. Understand the clients'need Protection CH.4 Environmental
Institutional investors conference Aperiodic and assist them with issues via Aperiodic
personal visits, phone calls and
emails
Internal information system, ex. Aperiodic
internal network, announcement
Give project presentations, 2.2 Corporate
¾ Corporate determine wind load deflections,
Occupational Safety and Health Once every 3 months Governance glass strength design, plan Sustainable Aperiodic CH.5 Friendly
Committee ¾ Product types of glass and review of the Governance
¾ Occupational 2.3 Risk Workplace
Health and Management and Labor Council Once every 3 months Quality standards Management
Safety Dealers ¾ Innovation 3.2 Product Quality
¾ Employment Advocate complaint phone 2.1 About TGI and R&D Assist with orders, samples, Management
¾ Economic number, fax, and email for 5.1 Employee and ¾ Risk complaints, QC, equipment 3.3 Research and CH.6
Employees Management maintenance, technical service Aperiodic
Performance reporting sexual harassment Benefits Aperiodic Innovation
¾ Training and incidents during training. 5.3 Safe Workplace ¾ Customer and so on 3.4 Customer Care
Education All reports are handled by Service Service Community
¾ Market dedicated staff Customer satisfaction survey Once a year
Presence
Attend Taiwan and Germany Once a year/ once
Face to face communication Building Materials Exhibition every 2 years
between the management and Once a year
the union representative Attend China Composites Expo
and France JEC Exhibition Once a year

020 // 2018 TAIWAN GLASS IND. CORP. Corporate Social Responsibility Report // // 2018 TAIWAN GLASS IND. CORP. Corporate Social Responsibility Report // 021