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//1.2 Stakeholder Communication and Participation// Stakeholder Communication Channel

We instantly respond to the interests of all stakeholders by gaining a deeper understanding of the
material issues. TGI set up various communication and appeal channels to implement the principle Leadership CH.1 Sustainable Glass
of honesty, immediate processing, and positive response. The Board of Directors authorizes the CSR
Stakeholder Engagement Committee to periodically review the progress and effectiveness of various corporate social responsibility

related businesses, and propose strategic planning and measures in response to performance appraisal to
Through multiple two-way communication channels, TGI analyzes stakeholder groups and their achieve effective two-way communication with stakeholders.
individual concerns, develops management policies based on selected material issues, effectively
allocates and manages resources, plans sustainable development strategies, and regularly reviews In addition to the external communication box provided on the official website, the corresponding
implementation effectiveness, to ensure response and meet the needs and expectations of stakeholders. department and the responsible unit provide corresponding mailboxes for relevant personnel to provide CH.2 Ethical
information, ask questions, make appeals, etc. TGI also established a corporate social responsibility Operation
In order to practice the commitment to stakeholders and respect and safeguard their rights, TGI promotion team to publish corporate social responsibility reports on a regular basis, frequently update
analyzes and screens sustainable issues on a wide range of topics, conducts stakeholder and material the content of the company's website and corporate social responsibility zone to expose information in a
issues analysis in accordance with the GRI Standard issued by the Global Reporting Initiative's Standards. transparent and effective mechanism.
The stakeholders' engagement process is as follows:
TGI cares about the voices of our stakeholders and immediately reviews and improves stakeholders' CH.3 Quality
concerns to meet the expectations of all parties and maintain a harmonious relationship. The material
Organize and select stakeholders issues, stakeholders' communication channels and frequency are as follows: Management
According to the AA1000 SES Stakeholder Engagement Standard, a group of
important stakeholders is drawn.

1.Identification Collect and organize sustainable issues
Refer to international sustainabillity standards and specifications (GRI, ISO), sustainable
investment institutions (GSIA, MSCI ESG index), industry, domestic and international

development trends, and other sustainable issues. Protection CH.4 Environmental
Corporate Suppliers
clients
Collect feedback from the communication channels such as the official website,
2.Analysis e-mail, visits, conferences and questionnaires, analyze economic, environmental,
and social issues of concern to the stakeholders, and integrate material issues.
Government / CH.5 Friendly
Authorities Contractors Workplace

Refer to the GRI Standards and required disclosure items of material issues, and
3.Reference
consolidate the management guidelines formulated by each unit. CH.6

Confirm the sustainable development direction and conform to the international Employees Sub-contractors Care
4.Planning sustainable governance framework, develop a sustainable strategy and Community
incorporate annual material issues to adjust the sustainable development items.

Shareholders/ Dealers
Disclose sustainability management policies and performance on the official Investors/Financial
5.Response
website, Market Observation Post System and CSR reports. institutions

018 // 2018 TAIWAN GLASS IND. CORP. Corporate Social Responsibility Report // // 2018 TAIWAN GLASS IND. CORP. Corporate Social Responsibility Report // 019