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Customer Response Process

Customer Response

Case Recording Sustainable TGI

Defect Causes Analysis and Responsible Departments Determination

Review the Reasons and Propose Corrective and Preventive Actions

Respond to Customer About TGI

Case filing

Review Corrective and Preventive Actions

Ineffective Quality TGI
Effective
Corrective and Preventive
Actions Correcting

Close the case

Protecting Confidential Customer Information Green TGI

To practice personal data security management, TGI follows the relevant provisions of "personal data
security maintenance management approach" and the "personal data protection act". We provide new
staff education and training in personal profile protection to strengthen the awareness. Every six months
staff from each department will be assigned to the education and training of personal profile protection.
This is to reduce possible legal risks for the company and employees, protect the interests of customers
and maintain the credibility of the company and enhance colleagues§ handling capability of information

security. Friendly TGI

Information Security Training Appendix

2017 Coporate Social Responsibility Report 71