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3.4 Customer Service

Customer Service Management Policy

For more than 50 years of operation, TGI has attached great importance Sustainable TGI
to the opinions of its customers. Therefore, it is a prerequisite for gaining
customers' recognition and trust, which is also an objective that we have been
Importance working hard every year.

Glass Containers:
We continue maintaining high customer satisfaction in order to obtain a
sustainable competitive advantage. The product quality is the core factor
makes TGI different from other competitors. About TGI
New glass materials:
The first priority is to provide product for customers with satisfactory quality.
TGI continue improving production conditions after bringing into production
and purchasing additional inspection equipment to ensure the quality of the
product we provide meets customer satisfaction.
Policy and Flat glass:
Commitment Customer satisfaction and customer trust are the most important aspects of
sustainable development. TGI improved its education and training, upgraded Quality TGI
equipment maintenance, and enhanced professional services and production
quality to strengthen its competitiveness.
Fiberglass:
An assessment of the degree of satisfaction with the customer relationship
during the transaction was conducted to facilitate the improvement plan and
to enhance the customer's satisfaction.

In order to keep close to the needs of customers and improve them, TGI Green TGI
regularly implements a "Customer Satisfaction Survey" every six months or
year. The content covers 7 topics which are "complaints response speed",
" message feedback - correctness", " message feedback - promptness",
"business attitude", "ability to fill rush orders", "professional competence" and
Action Method "quality consistency".

Based on customer response the indicators are reviewed and analyzed for Friendly TGI
follow-up meetings about improvement measures and implementation issues
raised in customer feedback.

Each of the factory's production lines passed 7 issues including "complaints
response speed", " message feedback - correctness", " message feedback
- promptness", "business attitude", "ability to fill rush orders", "professional
Goals and targets competence" and "quality consistency". With a focus on active management, Appendix
we expect to continuously improve customer service satisfaction, with overall
satisfaction exceeding 80%.

2017 Coporate Social Responsibility Report 69