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Average customer satisfaction in 2017: 80%
Objective
evaluation

Customer Relationship Management

In 2017, customer satisfaction averaged more than 80% across various TGI departments (New Glass
Materials Department is added to the survey scope in 2017). Each department will make improvements
for the service failures and strengthen communication with customers, and expect to improve customer

satisfaction in 2018.

Analysis of 2017 Customer Satisfaction

Complaints response speed

95
90
85
Quality consistency 80 Message feedback – accuracy
75
70
65
60
55
50

Professional competence Message feedback – speed

Ability to fill rush orders Business attitude

Container Tableware Kitchenware Flat Glass

Fiberglass Fabric Fiberglass New Glass Materials

70 2017 Coporate Social Responsibility Report