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Stakeholders Key concerns Methods of communication Corresponding Communication
section Frequency

Act as a good communication
platform between the clients and
TGI. Understand the clients§need Aperiodic
and assist them with issues via
personal visits, phone calls and
emails.

Corporate
Governance Give project presentations, 2.3 Corporate
determine wind load deflections, Governance
Product glass strength design, plan types of 2.4 Risk Aperiodic
Quality glass and review of the standards. Management

3.2 Product
Innovation
Dealers Quality
and R&D Assist with orders, samples,
complaints, QC, equipment Management Aperiodic
Risk maintenance, technical service and 3.3 Innovation
and R&D
Management so on.
3.4 Customer
Service
Customer Customer satisfaction survey. Once a year
Service
Once a year/
Attend Taiwan and Germany
Building Materials Exhibition. once every 2
years

Attend China Composites Expo
and France JEC Exhibition. Once a year

Product Communicate with suppliers and
Quality contractors via phone, fax or email
and communicate with related 2.2 Operating Aperiodic
Sustainable parties to help them deal with Information
Development issues after receiving messages. 2.3 Corporate
Strategy Governance
2.4 Risk
Suppliers Corporate Management
Governance 3.2 Product
Quality
Innovation Management Quarterly
and R&D Supplier audit. 3.3 Innovation evaluation
and R&D
Risk
Management

18 2017 Coporate Social Responsibility Report