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Stakeholders Key concerns Methods of communication Corresponding Communication
section Frequency

Occupational Complaint phone number, fax,
Health and and email for reporting sexual
Safety harassment incidents. Any report Aperiodic Sustainable TGI
will be handled by dedicated staff.
Employers-
Employee 2.2 Operating
Relations Face to face communication Information
between the management and the 5.1 Talent Once a year
Employees Employment union representatives. Structure
Training and 5.3 Safe
Education About TGI
Workplace
Economic
Performance Various meetings and committees, Periodic /
such as labor-management
meetings and welfare committee Aperiodic
Market
Presence

Once every 6
Questionnaire months/Once a Quality TGI
year

Customer service email Aperiodic

Once every 6
Corporate Customer satisfaction survey months/Once a
Governance 2.2 Operating year Green TGI
Information
Product Participate in product exhibitions to 2.3 Corporate
Quality gain a direct insight of the clients Governance
and market trends. For example, 2.4 Risk
Sustainable the Flat Glass Business regularly Management
Corporate Development 3.2 Product
clients attends Taiwan and Germany
Strategy Building Materials Exhibition; Quality Once every 2
Fiberglass Business participated Management years/Once a
Innovation in China Composites Expo, France 3.3 Innovation year Friendly TGI
and R&D JEC Exhibition; Container & and R&D
Tableware Glass Business took 3.4 Customer
Customer part in the Hong Kong Housewares Service
Service exhibition and infant supplies
exhibition in the Shanghai.

Customer visits, on-site surveys, Appendix
audits, questionnaires or irregular Aperiodic
meetings

2017 Coporate Social Responsibility Report 17