Page 18 - 2016 TGI CSR 電子書

emails sent to this address and forwards them to the responsible departments. TGI always tries to solve

the issues and make adjustments when there are complaints. TG has the following communication
platforms with stakeholders：

Stakeholders Methods of communication Frequencies

ĵ ĵReports business revenue information ĵ ĵEvery month

ĵ ĵAnnual financial statement and individual financial ĵ ĵOnce a year
statements
Shareholders/
ĵ ĵConvene general shareholder meeting ĵ ĵOnce a year
investors/
financial ĵ ĵSelect a spokesperson or an acting spokesperson ĵ ĵAperiodic
institutions ĵ ĵFinancial reports, statements, stock affairs, audits ĵ ĵAperiodic / every
and major announcements in the "Information year
Disclosure" section on the TGI website.
ĵ ĵInstitutional investors’conference ĵ ĵAperiodic

ĵ ĵ Aperiodic
ĵ ĵInternal information system
ĵ ĵ At least once a year
ĵ ĵ Bilateral communication between the business
operators and the management.

ĵ ĵ Complaint phone number, fax and email for ĵ ĵ Aperiodic
reporting sexual harassment incidents. Any report
Employees
will be handled by dedicated staff.

ĵ ĵ Face to face communication between the ĵ ĵOnce a year
management and the union representatives.
ĵ ĵ Various meetings and committees, such as labor- ĵPeriodic/aperiodic
ĵ
management meetings and welfare committee

ĵ ĵQuestionnaire ĵ ĵOnce every 6
ĵ ĵCustomer service email months/once a year

ĵ ĵCustomer satisfaction survey ĵ ĵAperiodic
ĵ ĵParticipate in product exhibitions to gain a direct ĵ ĵOnce every 6
insight of the clients and market trends. For example, months/once a
Corporate the Flat Glass Business regularly attends Taiwan and ĵ ĵOnce every 2 years/
clients Germany Building Materials Exhibition; Fiberglass once a year

Business participated in China Composites Expo,
France JEC Exhibition; Container & Tableware Glass
Business took part in the Hong Kong Housewares
exhibition and infant supplies exhibition in the
Shanghai.
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