Page 19 - 2016 TGI CSR 電子書

Stakeholders Methods of communication Frequencies

ĵ ĵ Act as a good communication platform between the ĵ ĵ Aperiodic
clients and TGI. Understand the clients’need and
assist them with issues via personal visits, phone calls ĵ ĵ Aperiodic
and emails.
ĵ ĵ Give project presentations, determine wind load ĵ ĵ Aperiodic
deflections, glass strength design, plan types of glass
and review of the standards. ĵ ĵ Once a year
Dealers
ĵ ĵ Assist with orders, samples, complaints, QC, ĵ ĵ Once a year /once
equipment maintenance, technical service and so on. every 2 years/
ĵ ĵ Customer satisfaction survey. ĵ ĵ Once a year
ĵ ĵ Attend Taiwan and Germany Building Materials
Exhibition.
ĵ ĵ Attend China Composites Expo and France JEC
Exhibition.

ĵ ĵCommunicate with suppliers and contractors via ĵ ĵAperiodic
phone, fax or email and communicate with related
parties to help them deal with issues after receiving
Suppliers
messages.
ĵ ĵSupplier audit. ĵ ĵOne evaluation
every quarter

ĵ ĵ Questionnaire survey. ĵ ĵ Once a year
ĵ ĵ Interview/ phone calls and communications. ĵ ĵ Aperiodic
ĵ ĵ Contractors are required to fill out letters of safety ĵ ĵ Every time a
Contractors
commitment. contractor enters
a factory for
construction work

ĵ ĵ Questionnaire ĵ ĵOnce a year
ĵ ĵ Sub-contractor evaluation ĵ ĵ Aperiodic
Sub- ĵ ĵ Sub-contractor complaint number, fax, online ĵ ĵ Aperiodic
contractors platform or email. Communicate with related
parties to help them deal with issues after receiving
complaints.

ĵ ĵ Maintain a good interaction with the competent ĵ ĵ Aperiodic
authorities and attend public hearings held by the
competent authorities.
ĵ ĵ Mail room staff of TGI will sort through the letters ĵ ĵ Aperiodic
and distribute them to responsible departments.
Government /
ĵ ĵ Each factory has a dedicated department to handle ĵ ĵ Aperiodic
Authorities
documents and discussions with the local competent
authorities.
ĵ ĵ Invite government/ competent authorities to visit TGI ĵ ĵ Aperiodic
factories and energy-saving product launch press
conferences.
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