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Complaints mechanism //2.3 Risk Management//

To pursue growth amd implement honest
business, TGI established accounting and internal //Risk Management Management Policy// Leadership CH.1 Sustainable Glass
control systems to ensure that all operations
in the company stay in line with relevant laws In order to avoid additional losses, TGI strives to reduce operational risks and establish
Importance
and regulations. Following "Ethical Corporate sound risk management based on various possible risks.
Management Best Practice Principle" item 20, the
Board of Directors passed "Process for Reporting Policy and Based on various issues, TGI assigns relevant departments to regularly inspect and
Illegal and Unethical or Dishonest Cases" in 2018, and Commitment manage, and proposes improvement measures to monitor the recurrence rate of
identified risks, and strengthens preventive measures to reduce impact.
disclose designated unit, reporting channels, handling CH.2 Ethical
process and policy. TGI set up employee appealing ¾ Arrange related education and training to ensure that all employees have full Operation
email and telephone on the internal website, and knowledge of possible risks.
external email address on the company's website ¾ Arrange related emergency drills to improve the response, ex fire, wastewater facilities
incidents, air pollution incidents, oil and chemical leak, explosion, etc.
that the public can use to file complaints or provide
¾ Maintain a robust financial structure as favorable bargaining power when negotiating
suggestions. TGI has both internal and external
with financial institutions, and keep close contact with banks to obtain a more
complaints consultation procedures as follows: favorable loan interest rate and reduce interest rate risk. CH.3 Quality
Action Method
Workplace Violence Policy Statement ¾ In response to the continuous production demand of the production line and avoiding
interruption, the following policies are made respectively for raw materials, fuels, and Management
energy supplies:
Ǻ raw materialsjset safety stock.
ǻ fueljdesign backup fuel system.
Ǽ energyjThe main equipment in the factory is equipped with an uninterruptible
power system.
Please visit the TGI website for the handling process of illegal
and unethical cases and TGI Ethical Code of Conduct Conduct preliminary risk assessment and plan prevention strategies for important types of
Goals and Targets
environmental and security emergencies. Protection CH.4 Environmental

¾ Evaluate risk assessments for critical emergencies and plan strategies for crisis
prevention.
¾ Quality, environment, and safety were all complied with the management system to
implement risk assessment.
Objective Evaluation ¾ Regularly implemented fire drills and other risk management courses, such as general
education of hazardous chemicals, fire self-defense training, etc. CH.5 Friendly
¾ Regularly conducted drills on fire and other various contingency entities, such as Workplace
molten glass leakage emergency response drills, wastewater overflow emergency
response drills, and heavy/diesel tanker loading and unloading leakage response
drills.

To prevent risk during operation or sudden disruption of operation, TGI has all departments conduct Care CH.6
periodically reviews comprehensive risk evaluations, implement various risk management measures Community
for a sound and comprehensive risk management operation. Risk management involves lowering the
occurrence rate and reducing the impacts of recognized risks. The goal of risk management is to achieve
sustainable operation, by strengthening risk management, lowering business risk exposure and improving
crisis management

048 // 2018 TAIWAN GLASS IND. CORP. Corporate Social Responsibility Report // // 2018 TAIWAN GLASS IND. CORP. Corporate Social Responsibility Report // 049