Page 47 - 台玻集團2019 CSR英文版

Achievements of Product Performance
and Accountability in 2019

No violations in the health and safety of products, labeling, and marketing
0 violations regulations.

100 % of flat glass products passed EU CE, US ANSI, Taiwan CNS and other relevant
100% standards.

Fiberglass products were 100% compliant with RoHS and REACH standards.
100%

100% of glass container products met Taiwan food container and packaging hygiene
standards, and all factories met FSSC 22000 standard for environmental protection
100%
and food safety.

The average recovery and reuse rate of glass container reached 56.4% and obtained
56.4% the resource renewable green product certification of the Bureau of Industry.
45

Low-E products can reduce 30% of air conditioner usage and energy consumption.
-30%

Lightweight bottle technology reduces 12.5% of product weight and is 100%
-12.5% recyclable.

TGI did not receive any complaint regarding client privacy violation or loss of client
0 Complaints data in 2019.

As for fiberglass as food contact material, 4 products passed FDA regulations.
8 passed EU 10/2011 and Germany's BfR certification for drinking water and 2
14 Certifications
products met France's CAS requirements for drinking water.

In 2019, the average satisfaction of all departments in customer surveys is 88.4%, 6%
88.4% higher compared to last year.

3.1 TGI Product

TGI's main products include flat glass, fiberglass, and glassware. We are also actively dedicated to the invention and production
of new products in recent years. With production plants based in Taiwan and China, TGI's major markets reach Taiwan, China,
Japan, Korea, North America, Middle East, Australia, Europe, South Africa and so forth. There was no violation of regulations related
to product health & safety, labeling and marketing, and no product's sale was prohibited in 2019. TGI was not involved in any anti-
competitive behavior, anti-trust and monopoly practices, or legal proceedings in 2019.