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the company’s website that the public can use to file complaints or provide suggestions. TGI has both
internal and external complaints consultation procedures as follows：
1. Internal staff can download a staff complaint form from the company's internal bulletin. All the
detailed supporting information should be attached. Spurious and unfounded or blackmailing
complaints are strictly prohibited. Complaints shall be treated in a confidential manner.
Depending on the type of problem the complaint, the complaints will be delivered to the
relevant departments (personnel, audit, legal units, etc.) directly, or will be sent by personnel
for response. The complaints can be sent directly to corporate headquarters.

2. Please follow the email addresses listed in the contact information on the TGI website and
submit inquires to the responsible department based on the type of the inquiry.

Internal Complaint mechanism External complaint mechanism Workplace Violence Statement

2.5 Risk Management

To prevent risk to continuous operation or sudden disruption of operation, Taiwan Glass has all
departments conduct comprehensive risk evaluations and reviews periodically, implement various
planned risk management measures for a sound and comprehensive risk management. The risk
management involves lowering the possibility and reducing the impacts of recognized risks. Lowering
business risk exposure, improving crisis management and sustainability are the objectives of risk
management.

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