Page 58 - 台玻集團2019 CSR英文版

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Sustainability Steady Operation, Excellent Service Quality Sustainable Safe Workplace Social and
Communication Integrity Governance & Innovative Products Operation & Trusted Growth Community Care

Customer Response Process

Customer Response case Respond to Customer
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Case Recording Case filing

Defect Causes Analysis and Responsible Review Corrective and Preventive Actions
Departments Determination
Ineffective Effective

Review the Reasons and Propose Corrective and Preventive
Corrective and Preventive Actions Close the case
Actions Correcting

Protecting Confidential Customer Information

To practice personal data security management, TGI enacts "Personal Data Protection and Management Approach" in compliance with
"Personal Data Protection Act". We provide new staff education and training in personal data protection to strengthen awareness. Every six
56 months, staff from each department will be assigned to education and training of personal data protection. This is to reduce possible legal
risks for the company and employees, protect the interests of customers and enhance colleagues' handling capability of information security.

Taiwan Glass also organized "Corporate Anti-Corruption, Business Secrets and Personal Information Security Class" to strengthen the
company's corporate culture of maintaining security.

In addition, we are also committed to protecting customers' confidential information. To prevent data leakage, our information
equipment has strict access control, and all employees are required to protect customers' confidential and proprietary information carefully
and prevent illegal collection of clients' proprietary information. TGI provides information security training for its staff regularly and urges
the staff to lock their computers with passwords, in compliance with Item 3 of Article 11 of Regulations Governing the Certification and
Management of the Authorized Economic Operators. In 2019, TGI did not receive any complaints regarding client privacy violations or loss of
client data.

Information Security Seminar