Page 67 - 2016 TGI CSR 電子書

Accounting Systems

The Company’s financial report was prepared based on the FSC standards, recognized by the
international financial reporting Associate, the International Accounting Standards, International
Financial reporting interpretation and Interpretations establishment.

3.4Customer Service

TGI has been in business for over 50 years and attaches great importance to customer feedback.
Therefore getting customers recognition and trust is a key objective, which is what TGI works towards

every year. TGI every six months or every year conducts a "customer satisfaction survey" , covering
seven issues including "complaints response speed" , " message feedback - correctness" , "message
feedback - promptness" , "business attitude" , "ability to fill rush orders" , "professional competence"

and "quality consistency" . Based on customer response the indicators are reviewed and analyzed
for follow-up meetings about improvement measures and to implement issues raised in customer
feedback. The satisfaction for tableware customers in 2016 suffered a drop from 2015, due to TGI’s
inability to fulfill urgent orders for a rapidly growing market in China. To meet our clients’needs,
TGI has adjusted its production schedule. While ensuring production safety, TGI has postponed

the scheduled cold repairmen for the tableware kiln from August 2016 to February 2017. In 2016,
customer satisfaction averaged more than 87% across various TGI departments.

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